Why choose us?


We are committed to providing you a hassle-free experience. You may choose to find us from the comfort of your home, at the convenience of your workplace or simply wherever you are, whenever you like. There will be no nosy salespeople prying while you are trying to make a quiet decision or pressuring you should you simply be browsing. Because we do not have a superfluous retail space, any savings we enjoy are transferred directly to you in the form of lower prices!

 

How do I view your goods? How can I be ensured the quality of my purchases?


From here! You are looking at our entire selection! At BeddingAffairs, we operate 100% online to ensure you of a hassle-free shopping experience. We consistently visit the factory to ensure quality check in placed. Should the quality of your purchase be unsatisfactory (damaged, soiled or different from description), you may opt to reject your purchase at the point of collection at no additional costs.

 

How do I place an order and make payments for my purchase?


Simply click on your desired item and state your preferred size or colour and selecting the "Add To Cart" option. Once you're done filling up your virtual shopping cart, follow the step-by-step instructions on your screen.

You can choose to have purchased products delivered to your doorstep, or to collect it from our warehouse yourself. Deliveries are usually made within 1 – 3 working days, depending on the availability of stock. You're able to pick a suitable delivery date and time slot from the available ones when you complete your order online.


For most products, you can select between three types of payment offered: internet / ATM banking transfer, cash on delivery/self-collection or online payment with your credit card via Paypal. We do not accept payment by cheque. Do note that payment for certain products can only be made via the online credit card payment option for practicality reasons.

If you would like to pay via bank transfer, you may leave a note stating your intention to do so in the "Remarks" column upon check out. Our DBS current Account number is 104-900389-2. For I-Banking, please email us the last 4 digits of your order invoice number as well as your I-Banking nick for verification after making payment. If you used an ATM to, please email us the receipt number together with the date & time of transfer with a scanned or photographed image of the receipt.

 

Any additional charges or hidden costs?


At Bedding Affairs, we do not believe in hidden costs. All our costs are clearly stated. There are no delivery charges for all purchases that are self-collected from our warehouse. Purchases above SGD 70 worth of items are entitled to a free delivery service for a single trip. Any purchase below SGD 70 are subjected to a SGD 5 delivery fee to any location of your choice within Singapore (excluding offshore).


Can I change my delivery date/time?


Yes, please email us with your requested change and we will reply with our confirmation within 24 hours of your request.

 

What happens if I'm not at home (or at the address I provided) to receive the delivery?


Worry not! If nobody is present to receive the items at the stipulated address, we will slip a delivery advice under the door stating details to re-schedule another delivery to the same address. Or if you'd prefer, there are also details for you to pick-up the items at the post-office of your convenience.

 

Why did my order take longer than the stipulated timing?


We make it a point to ensure every order goes as planned, to fulfil our delivery timing promises. However, there are factors that may cause a delay in delivery from our delivery agents' end. We hope to seek your understanding on this and you can be rest assured that we will be doing our absolute best to minimize such occurrences. We will not be held liable for any delay in delivery that is not within our means of control.

 

How to return a defective item?


Please email our Customer Service at enquiry@beddingaffairs.sg indicating the reason for return and whether you’d prefer an exchange or refund. Please wait for official authorization from our Customer Service, as a return/refund on online purchases can only be processed with proper documentation.

 

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